Rujukan Laman

Your Legal Terms at i3cuci

Our Legal page brings account terms, privacy rules, cookie choices and transaction-record handling into one place, so you can understand the contract before you open an account.

Malaysia law contextPrivacy request routeCookie choicesAccount terms
i3cuci Your Legal Terms at i3cuci
LEGAL CONTACT PATHS

Reach Us About Legal Requests

Legal questions often need more context than a general account message. Send your request through the signed-in support form, live chat or the email address displayed in our site footer, and include…

Account legal requests Use the signed-in support form when your request concerns the name, contact details or status attached to your account. We may ask you to confirm account control before discussing protected records.
Privacy enquiries Contact the privacy route shown in the footer to ask about personal data, correction or deletion. State the request clearly and provide only the details needed for identity matching.
Transaction disputes For a Touch 'n Go, GrabPay, Boost or FPX dispute, provide the date, amount and reference code. We compare account records with processor confirmations before explaining the available contractual steps.
POLICY IN PRACTICE

How We Handle Legal Duties

Our legal controls cover the full account record, from registration details and cookie choices to game-session logs and wallet activity.

Purpose-based data handling

We collect account details needed to create and administer your account, process requests, protect access and meet applicable duties. Each data category is linked to a stated operational, contractual or legal purpose.

Cookie controls

Essential cookies maintain sessions and security settings. Where consent is required for other cookies, the available selector lets you accept or decline categories and change that choice later.

Account security records

Login events, device signals and verification outcomes may be recorded to detect unauthorised access and investigate disputes. We never ask you to disclose your account password through chat or email.

Record retention

Retention periods vary for identity files, support messages, wallet transactions and game-session records. We remove or de-identify data when its applicable contractual, security and legal retention purpose ends.

Corrections and changes

You may request correction of inaccurate personal details through support. Some transaction, verification or security records cannot be altered when preserving them is required for legal compliance or dispute evidence.

Request verification

Before releasing, correcting or deleting protected data, we may compare your request with account details or ask for further proof. This step reduces disclosure to an unauthorised person.

Questions About Your Rights and Records

This section explains how our terms apply to your account, personal data, cookies and transaction history. The answers describe our usual legal process rather than replacing rights created by Malaysian law or another applicable jurisdiction. If your circumstances involve a disputed withdrawal, suspected account access or a formal privacy request, contact us with the relevant reference details so we can assess the specific record and respond through the proper channel.

The terms presented during registration and any incorporated policies govern your account use. Additional rules may apply to particular games, promotions or payment activity, provided they are shown before the relevant action.

You may send an access request through our stated privacy contact. We verify your identity, determine which rights apply under local law and provide eligible records in an appropriate format.

Send the corrected detail through signed-in support and identify the field involved. We may request evidence before changing identity-linked data, particularly where the account has completed wallet transactions or verification.

You may request deletion, but some records must remain for contractual, fraud-prevention, dispute or legal purposes. We assess each data category separately and explain any lawful reason for continued retention.

We may keep transaction references, timestamps, amounts, account identifiers, verification outcomes and processor responses. These records help us trace Touch 'n Go, GrabPay, Boost and FPX activity and assess disputes.

Declining optional cookies does not remove cookies needed for login, security or core account functions. You can adjust available categories through the cookie selector, subject to the controls displayed on your device.

We date material changes and present them through the site or your account where appropriate. Continued access may require acceptance, while any mandatory legal rights remain subject to the law applying in your location.